Knowledgeware Technologies is an Educational Service Provider based in Lagos (Nigeria) that specializes mainly in Computer Based Testing (CBT), e-registration and application, e-recruitment services, IT Training and Certifications and other related e-learning services.
As part of our expansion plans and commitment to excellent service delivery, Knoweldgeware Technologies wishes to employ the services of:
Job Title: Customer Support / Customer Engagement
Location: Lagos
Core Responsibilities
- Provide first level support services to customers.
- Effectively monitor and manage communication across various electronic and social media channels.
- Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
- Research, prioritize and resolve customer issues in timely and accurate fashion.
- Maintain and update all documentations of customer inquiries and responses for future reference.
- Direct or route customer inquiries and complaints to appropriate personnel for assistance.
- Handle dissatisfied customers in a courteous and professional manner.
Personal Competencies
- Possess a good verbal, written and presentation skills
- Excellent Organisational and Multi-tasking abilities
- Smart and Proactive
- Must be creative in his approach to resolving customer complaints
- Must be vast and knowledgeable particularly with happenings in the educational sector in Nigeria.
- Must be polite and courteous at all times in his/her interactions with customers
- Must be tech savvy and proficient in the use of social media
Education Requirements
- HND/BSc in any discipline
- Minimum of Second Class (Lower Division) or Upper Credit
Application Closing Date
29th March, 2017.
Method of Application
Interested and qualified candidates should send their CV's to:
[email protected] with the subject "Customer Support”