Adexen Recruitment Agency is mandated by one of the world's leading multinational chemical company, to fill the position of:
Job Title: Client Service Officer
Job Reference: 1246
Location: Lagos, Nigeria
Industry: Industry & Manufacturing
Function: Commercial & Communication
Contract Type: Temporary (6 Months)
Job Description
- The incumbent will be expected to take full responsibility for all back-office processes for export and local orders for the business unit
- Support to local and global sales team with regards to BASF processes and procedures to facilitate growth for the complex environment.
- Customer management (including Data Base)
- Knowledge capturing and sharing with relevant stakeholders.
Responsibilities
- Handling client enquiries, checking stock availability, compiling quotes;
- Processing orders on SAP, create delivery note and invoice, coordinate transport;
- Tracking, completing required documentation, clearing of stock;
- Dealing with inspection agency, managing reports and registers, following up on payments;
- Proactive Credit Management (including working in SAP), creating new client accounts;
- Monitoring overdue accounts, resolving account queries and payment allocations;
- Reporting and Planning (completing export registers as per SARS requirements, planning, weekly and monthly status reports and updates and APO);
- Non-Conformance Management and Inventory Management (demand and supply balance, aging stock monitoring, bonded warehouse arrangements, sub-contractor management, ensuring process compliance, invoice management).
Expectations
- The ideal candidate should possess a National Diploma in or an equivalent tertiary qualification
- Minimum of 2 - 4 years’ experience in the customer service, sales administration or internal sales field would be required
- Candidates must have a proven track record of organizational and entrepreneurial skills
- Excellent communication and problem solving skills
- Ability to work independently
- Excellent SAP knowledge with a high level of computer literacy (MS Office, Lotus Notes)
- Customer focus and high level of commitment
- Team player with a high level of administrative skills
- Proven revenue generation (in previous roles)
- Fluent in English and any other European language desirable
- Knowledge and understanding of local labour markets and employment law regimes within Nigeria is a real plus
- Excellent Use of Excel, Power Point & other MS office packages.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online