Stresert Services Limited - Our client, an outstanding organization in the Mortgage Banking and Financial services Sector, is seeking to recruit suitably qualified candidates for the position below:
Job Title: Telephone Operator
Location: Lagos
Job Summary
- The hired personnel will be responsible for supporting the business by operating switchboards and connecting callers to the appropriate persons; greets visitors; responds to general enquiries.
- The job holder is expected to speak in a clear and friendly, courteous tone; Use listening skills to put callers at ease and obtain accurate and complete information.
Responsibilities
- Work at the switchboard and handle outgoing, interoffice or incoming calls to facilitate connections.
- Provides information and assistance regarding telephone numbers and completes telephone calls for the members of staff.
- Answers internal or external calls and transfers calls. As required, takes and relays messages.
- Set up conference calls for members of staff as requested.
- Relay important information to members of staff and customers.
- Greets and directs visitors. Provides assistance to them as required.
- Announce when visitors arrive to the concerned staff/units.
- Compile and update data related to client’s telephone details.
- Compile and update the organization’s telephone directory.
- Type, photocopy and distributes documents related to the reception, telephone services or any other routine document as required.
- Keep records of calls placed and received, and of related toll charges (if applicable).
- Assist callers with their questions/enquiries.
- Assist staff with internal transfer enquiries.
- Promote company products and services as appropriate.
- Perform receptionist functions as needed.
- Handle all internal and external directory assistance queries.
- Any other duty that may be assigned by the supervisor.
Requirements
Education:
- Degree holder in any discipline.
- Must have three (3) years switchboard operating experience.
Competencies:
- Active Listening - Been attentive to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Clarity - The ability to speak clearly so others can understand you.
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Customer and Personal Service - This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Salary
Net take home N80,000/month
Application Closing Date
10th May, 2017.
How to Apply
Interested and qualified candidates should forward their CV's to:
[email protected] using ‘connect’ as subject of mail