GlamAfric Inc. is the online destination for beauty & wellness customers and professionals. At GlamAfric we want to make booking beauty and wellness appointments simple, fast & 24/7.
We are recruiting to fill the position below:
Job Title: Client Support Executives & Manager
Location: Lagos
Key Responsibilities
- Knowledge and/or experience of the Beauty & Wellness client industry segment and culture.
- Develop and maintain interpersonal skills, and excellent working relationships with clients and other key stakeholders (including internal) to ensure all queries are acknowledged promptly, responded to fully within business/desk guidelines, and followed through a satisfactory outcome for the client.
- Client on boarding - Support professionals & businesses through our entire product lifecycle, ensuring they know how to fully leverage the platform.
- Client retention - including contract (re) negotiations
- Find, maximise and close new revenue opportunities aligned to the Client's objectives.
- Ensure high service delivery levels.
- Act as client champion internally, supporting issues and driving resolutions where appropriate.
- Build and develop excellent working relationships with existing client base to ensure retentive business and revenue growth.
- Lead the delivery of multiple work streams. (Manager Role)
- Performs project staffing, invoicing, budgeting, and profitability analysis processes as well as contact and opportunity/funnel management. (Manager Role)
- Formally manages others as a Career Coach/Counselling Manager and/or as a Reviewer on a project/engagement. (Manager Role)
Experience
- 1-3 years relevant work experience
Salary
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online