Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.
We are recruiting to fill the position below:
Job Title: Female Technical Customer Service Officer
Location: Lagos
Job Duties
- Maintains customer records by following Customers upgrades, downgrades, Retrievals, Relocations, replacements and additional hardware and services.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Acts as a liaison and provides product/services information and resolve any emerging problems that clients might face with accuracy and efficiency.
- Provides technical advice and solutions for customer’s requirements and problems
Skills and Qualifications
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Requirements:
- Familiarity with MS Office and database
- Hands on experience with all telecommunications systems including peripheral equipment (Networks, Internet, optical fiber, Broadband Wireless)
- Adequate interpersonal and organizational skills
- Team player with customer service orientation
- B.Sc degree in Computer Science, Telecommunications or relevant field
- Note: Minimum of 2 years of experience in the same ISP environment
Application Closing Date
12th May, 2017.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]