FlexEdge Limited - Our client, a highly rated ultra-luxury hotel in the Federal Capital Territory Abuja is recruiting suitable, qualified and well experienced candidates to fill this position:
Job Title: Room Service Supervisor
Location: FCT, Abuja
Slot: 3
Position Objective
The objective for the Room Service Supervisor position is to:
- Assist in the organizing, management and administration and all operational aspects for the department.
- Supervise all Room Service personnel
Role / Responsibilities
- Respond to guest complaints in a timely manner.
- Work with other F&B managers and keep them informed of F&B issues as they arise.
- Ensure effective and timely delivery of all required items by guests
- Ensure effective communications between each shifts.
- Ensure that Hospitality Suites are being set-up and serviced in a timely manner and according to instructions
- Liaise with F&B, Front Office regarding customer requests
- Handle guest questions, complaints and reasonable requests
- To timeously report and follow up any repair work with the Facilities department to ensure smooth flow of repair work in the hotel
Qualities and Skills Required
- Effectively communicate both verbally and written, with all level of employees and guests in an attentive, manner.
- Friendly, courteous and customer service oriented
- Excellent listening skills
- Multitasking and prioritising abilities
- Eyes for details
Professional / Educational Requirements:
- Education to National Diploma level or similar standard in Hotel Management
- A minimum of 3 years working experience in the hospitality in room service capabilities
- 2 years Significant experience in supervisory role
- Fluency in languages would be an added advantage
- Experience in handling Point of sale (POS) terminals and Stock & Inventory management software.
Application Closing Date
15th May 2017
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected] with “RSSUP-HOSP-FCT” as subject of the mail.
Note
- Failure to use code as subject of the mail automatically disqualifies candidate
- Please note that only qualified candidates will be contacted