FlexEdge Limited - Our client, a highly rated ultra-luxury hotel in the Federal Capital Territory Abuja, is recruiting suitable, qualified and well experienced candidates to fill this position below:
Job Title: Host /Hostess
Location: FCT, Abuja
Slot: 2
Position Objective
The objective for the Host /Hostesses position is to:
- Ensure and enhance Customer comfort and experience during their stay in the hotel restaurant
- Ensure proper schedule and management of table and group reservations
Role / Responsibilities
- Be the host and communicate with guests
- Responsible for customer comfort and engagement
- Responsible for informing of the status of their order.
- Ensure that guests receive quality service
- The individual is supposed to at all times know the state of all the tables in the facility so as to be able to direct guests and groups to appropriate tables.
- Regularly check the reservation book for next meal reservations
- Ensure effective and fast delivery service by the servers
- Inspect dining facilities and ensure proper maintenance
- Answer customer’s question accurately
- Ensure that customers/guests leave the restaurant with an excellent experience
- Estimate wait times for guests
- Monitor guest waiting list
- Assign tasks to the serving personnel for smooth running of the business
- Introduce guests to their servers and monitor the activities of the servers.
Professional / Educational Requirements
- OND level or similar standard in hotel/food and beverage studies
- Certificate in hotel management and hospitality is a plus
- Must be fluent in the English
- Knowledge of Nigerian and foreign languages will be an added advantage.
Qualities and Skills Required:
- Must have good Physical composure appearance
- Excellent oral communication skill
- Must have a polite, pleasing and hospitable disposition
- Possession of a positive and enthusiastic attitude
- Highly customer-centric
- Effective customer service skills
- Ability to withstand pressure
- Organizational and management skills
- Possess flexibility and multi-tasking ability
- Organizational Skills.
- Stress Management/Composure.
Application Closing Date
15th May, 2017.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected] with “Host/Hostess-HOSP-FCT” as subject of the mail.
Note:
- Failure to use code as subject of the mail automatically disqualifies candidate.
- Please note that only qualified candidates will be contacted.