First Katalyst Marketing, poised to become a first class ideas powerhouse in west africa and to be one of the top ten agencies within the sub-region within a short time frame, we thus provide cost effective, value adding and result oriented marketing solutions to our clients through the power of ideas, thereby building long-term relationship between them and their consumers and sustainable profitability for both agency and clients.
We are recruiting to fill the position below:
Job Title: After Sales Front Desk Officer/Receptionist
Location: Calabar
Job Descriptions
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Education & Experience
- A degree with minimum of 1-2 years related experience.
Application Closing Date
20th May, 2017.
How to Apply
Interested and qualified candidates should send their applications and CV's (in MS Word or PDF Format) stating their desired position and locations as the subject of the mail to:
[email protected]