The Workplace Centre Limited, is a World Class Skills Development and HR/ICT Consulting Services organisation that adds significant value to our clients and society.
We are recruiting to fill the position below:
Job Title: Guest Relationship Officer
Location: Victoria Island, Lagos
Job Summary
- Guest relationship officer acts as a liaison between guests, hotel departments and management in order to provide efficient, prompt, courteous, trouble free and proactive service, hence maximize guest satisfaction and return potential.
Essential Duties & Responsibilities
- Checks daily arrival and departure list and identifies VIP guests.
- Checks trace report on a daily basis
- Prepares VIP arrivals, checks for their arrival times and checks the rooms before they arrive.
- Maximises customer satisfaction and utilization of the hotel facilities by promoting hotel restaurant and other services to customers.
- Communicates effectively with customers, colleagues and supervisors.
Qualifications
- Minimum of B.Sc or it's equivalent in Social Sciences or Humanities
- Minimum of 2-3 years post qualification cognate experience
- Age: below 35 years
Required Skills :
- Presentation skills
- Oral and written communication skill
- Team/Relationship building
- Service excellence
- Work planning and management
Application Closing Date
18th May, 2017.
Method of Application
Interested and qualified candidates should send their resume using Guest “Relationship_Hotel” to:
[email protected]