FlexEdge - Our client, a highly rated ultra-luxury hotel in the Federal Capital Territory Abuja is recruiting suitable, qualified and well experienced candidate to fill the vacant position below:
Job Title: Reservation Clerk
Location: FCT, Abuja
Position Objective
The objective for the Reservation Clerk position is to:
- Ensure response to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system.
- Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
Role / Responsibilities
- Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
- Prepare the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Creates and maintains reservation records by date of arrival and alphabetical listing Knows the type of rooms available as well as their location and layout.
- Determines room rates based on the selling tactics of the hotel.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Helps develop room revenue and occupancy forecasts.
- Prepares expected arrival list for front office use.
- Monitors advances deposit requirements.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
- Walk around with the client and ensuring that they secure whatever services they are in need of
- Making arrangements for clients travel programs.
- Configuring rates on the hotels property management system.
Professional / Educational Requirements
- Minimum of OND or its equivalent in hospitality degree
- Minimum of 3 years’ experience in hotel reservation or front desk job position in a hotel and Must Possesses a working knowledge of the reservations department
- Experience in Hotel software and their functionalities
- Knowledge and eloquence in other local and foreign languages is an added advantage
- Knowledge of MS suites is compulsory.
Qualities and Skills Required:
- Excellent telephone etiquette
- Must be sales-minded
- Excellent verbal and written communication skills
- Excellent listening skills
- Customer service oriented
- Data analysis capabilities
- Decision making and problem solving capabilities
- Courteous, friendly, and helpful.
Application Closing Date
26th May, 2017.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected] with “RESERVECLRK-HOSP-FCT” as subject of the mail.
Note: Only qualified candidates will be contacted.