Verite Microfinance Bank Limited is duly registered in the Federal Republic of Nigeria by the Corporate Affairs Commission and licensed by the Central Bank of Nigeria as a deposit-taking financial institution.
We are recruiting to fill the position beow:
Job Title: Call Centre Agent
Location: Lagos
Key Responsibilities
- Manage and resolve customer complaints
- Answer customer/non customer calls, web chat and emails
- Handle all calls as per case process, utilizing knowledge management application, CRM tool and banking platform
- Handle customer interaction in a positive and business-like manner
- Enter new customer information into system and update existing customer information
- Follow up customer calls where necessary
Requirements
- OND or equivalent
- Must be female
- Experience in a call centre, and/or banking environment strongly preferred
- Excellent phone presentation and communication skills
- Excellent organizational skills
- Ability to deal with difficult customers/situations over the phone
- Ability to work towards daily, weekly, monthly targets
- Excellent time keeping skills
- Professional telephone manner
- Ambitious and hungry to succeed
- Punctual at all times
- Vigilant listener
- Self-motivation
- Positive attitude
- Reliable and flexible
- Strong keyboard skills
- Be able to maintain product and process knowledge
- Desirable Skills
- Experience of working within a Financial Services environment would advantageous but not essential.
Application Closing Date
7th June, 2017.
Method of Application
Interested and qualified candidates should send a word document version of their CV's to:
[email protected]