Movirtu Limited, an Electronics/Telecom Engineering company is recruiting to fill the following position:
Job Title: Customer Service Engineer
Location: Lagos
Responsibilities
- Under the supervision of the Head of Customer Engineering the On Site Engineer is responsible as part of the support team for installation and Level 1 & Level 2 support for deployed Movirtu solutions.
- Take charge of installation, debugging and commissioning of Movirtu solutions, either remotely or on customer’s site.
- As part of operations team, and working with R&D team provide software installation services on site.
- Provide Level 1 and Level 2 technical support to customer. Log trouble tickets, basic debugging, report back to customer. Escalate faults to Level 3 support as required, either internal R&D team, or external partners and hardware vendors. Track faults to ensure deployed solution meet SLA. Technical hands-on mentality to perform Level 1 & Level 2 support without direct supervision.
- Conduct Acceptance Test with customers and provide quick responses to customer’s technical enquiries.
- Deliver daily, weekly and monthly reports on request.
- On call, out of hours, as per SLA for technical troubleshooting, performance and stability of the delivered solutions.
- Any other duties deemed necessary to meet corporate objectives.
Qualifications
- Bachelors Degree (Electronic Engineering, Telecom Communications Engineering, Computer Science or related).
- 3-6 years experience in telecom industry working with voice services in GSM mobile telecom networks. Protocols (SS7, ISUP, CAMEL and/or MAP).
- 3 years experience of working with Linux, SQL RDBMS, both at command level, and open source software.
- 1-2 years experience in value added services, number portability, roaming services in GSM mobile networks
- 1- 2 years experience and knowledge of HLR signal flow
Requirements
- Strong Work Ethic an core values (honesty and integrity)
- Detail-oriented
- Excellent communication and interpersonal skills; ability to develop relationships internal and externally
- Strong customer facing skills
- Excellent organization and time management skills
- Adaptability to work in multi-cultural environment as part of international teams.
- Analytical minded, good learning ability, initiative and flexibility.
- Flexible and ability to travel and work on customer site for extended periods of time.
Application Closing Date
27th April, 2013
Method Of Application
Interested and qualified candidates should send CVs and Applications to:
hr@movirtu.com using job title as the subject of the email.