Adexen Recruitment Agency - Our client, one of the largest international logistics and supply chain companies in the world with offices in over 33 countries across Africa, is recruiting to fill the position of:
Job Title: Commercial Manager
Job Reference: 1262
Location: Lagos, Nigeria
Industry: Logistics & Transport
Function: Commercial & Communication
Job Description
- Develop sales action plans based on strategy / targets agreed with Commercial & Marketing Manager and taking into account corporate plans.
- Identify opportunities, prospect new business, drive sales development, and manage existing customers.
- Awareness of the strategic response to external influences such as legislation and environmental pressure.
- Ensure that sales targets as agreed with Commercial & Marketing Manager are achieved.
- Prepares sales communications, responses to RFQ’s, RFI’s, Quotes, etc.
- Validate and sign quotations and contracts in accordance with the Approval standard
- Identify and communicate market changes, key competitor’s strategies, and industry trends to local, regional and corporate sales team.
- Ensure sales objectives are met.
- Assist in creating recognition and understanding in the company to deliver most preferred level of Service, Partnership, and Strategic Value to Strategic and all kinds of customers.
- Manage clients’ relationship and deliver excellence in a committed and consistent manner.
- Make recommendations to concerned Managers for Key Clients exceptions to contracts.
- Monitor adherence to agreed commitments, Service Level, Standard Operating Procedures (SOP), Term and Conditions including Credit Procedures.
- Sell profitable logistics and C & F service to prospective clients.
- Support departments in identifying and evolving direct customers especially key clients.
- Represent the company during Key Client visits, meetings and social events.
- Arrange regular visits, conduct Client Satisfaction Survey and campaign and give Clients feedback to the C & F and off dock Managements.
- Secure large businesses from customer’s competition by tailoring our services to their needs.
- Prepare the Large Accounts Marketing Plan (LAMP) to capture customer commitments and forecast Clients Volumes and Revenue.
- Ensure customer satisfaction and manage Customer Complaint processes including follow up of improvement actions implementation.
- Provide inputs to shipping agency Manager as to key and direct client nominations and performance.
- Support other branch offices in identifying and evolving direct clients to key clients
- Ensure total and accurate management of client and prospect data in the CRM.
- Approve and ensures that Commercial Quality Management system processes and procedures are implemented and monitored effectively.
- Set commercial Smart Objectives and follow up of all defined KPIs
- Other tasks as may be assigned by the Commercial & Marketing Manager.
Expectations
- B.Sc./HND in relevant fields.
- Five years' experience in relevant field.
- Resourceful, flexible, able to handle competing priorities and able to fit into an international dynamic and multi-cultural environment.
- Considerable Knowledge of International Trade and INCOTERMS
- Strong written, verbal, and visual communication skills, with the ability to effectively communicate with a wide variety of audiences.
- Excellent analytical, organizational, and creative problem solving skills.
- Ability to work independently or part of a team and to show initiative and innovation.
- Excellent computer skills in MS Office tools (Word, Excel, PowerPoint) and ideally familiar with the use of CRM tools.
- Result focused.
- Honest and possessing a high level of integrity
- Excellent organisational skills with the ability to regular meet deadlines and work independently even under pressure.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online