MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant position below:
Job Title: Customer Relationship Officer (Walk-In)
Location: Lagos
Division: Customer Relations
Core Purpose of the Job
- Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers within designated location.
- To drive productivity, professionalism and operational efficiency in the attainment of excellent service delivery.
Job Summary
- Up and Cross sell MTN products and Services (Telemarketing) to grow spend.
- Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
- Monitor Accounts as assigned by partners.
- Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.
- Educate customers on MTN products and services, functionalities, features and competitive advantage
- Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately
- Establish and maintain professional business relationship with customers to enhance MTNN’s business, image and services.
- Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.
- Collaborate with Segment management to develop customised educational content for customer education
- Combine customer care, sales, and routine administrative tasks
- Generate funds from sales and render after sales support service
- Handle cash and ensure correct amounts paid
- Collect customer phones for warranty repairs
Education
- First degree (BSc or HND) in any relevant discipline
Experience:
- 3 to 4 years’ experience in Customer service/operations role
- Proficiency in use of Customers service applications such as Agility, Seamfix, IFS etc
- Customer Complaints resolution skills
- Good Communication and systems applications knowledge
- Cash and Stock management skills
- Sound IT Knowledge of business and systems applications
- Experience in the Telecoms/Service industry
Job Conditions
- Normal MTNN office environment.
- May be required to work extended hours
- Open plan office
Application Closing Date
20th June, 2017.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Multiple applications are not allowed.