Deloitte Nigeria - Our client is a development Finance institution positioned to empower more micro, small and medium enterprises across Nigeria. The institution is set up as a private sector driven wholesale financial institution aimed at increasing access to finance for Micro, Small and Medium Enterprises (MSMEs) through eligible financial intermediaries In view of the foregoing, the client seeks to attract, motivate and retain qualified staff.
We are recruiting to fill the vacant position below:
Job Title: Chief Operations Officer
Reference Number: DFI005
Location: Any City, Nigeria
Job summary
- To coordinate the establishment and optimization of day-to-day operations in the institution, Provide quality management and analytics on the institution’s data, as well as knowledge and expertise on product and service management.
- To oversee the development and implementation of all necessary policies and procedures towards achievement of the institution’s mandates and objectives.
Duties and Responsibilities
- Enhances the internal processes and procedures thereby enhancing best practices and compliance with international standards.
- Improves efficiency of processes and establish necessary measures to cover all processes within the organization
- Ensures accurate and proper maintenance of ethical behavior at all times and confidentiality of all customer information
- Ensures prompt notification of the relevant stakeholders of any shortfall in quality standards of procedures and recommends preventive actions to ensure that the operation quality standards are maintained
- Prepares relevant periodic reports related to the department functions as and when requested by Executive Management
- Ensures accuracy, timeliness, consistency and adequate management of Data
- Ensures resolution for all inquiries are efficiently and professionally provided
- Ensures the correct follow-up on customer dispute status and resolution
- Ensures that the public, consumer and commercial customers are provided with credit advisory
- Monitors performance of customer service being provided and ensures corrective actions
- Ensures successful execution of business strategies for the institution’s products and services
- Ensures that the product lifecycle is managed consistently, from the beginning to the end.
- Monitors the products and services integration within the market as well as follow-up the industry trends
- Ensures tangible contribution to market needs through high-quality development of the products and services tailored to the needs of customers
- Oversees the development and maintenance of the products and services catalogue being offered by the institution
- Ensures accountability for the aggregate plan and delivery of systems, operations, properties & maintenance and the general operating model in the institution
Required Qualifications
- A Bachelor's Degree in Finance, Accounting, Marketing, Business or any related field is required
- MBA/Master’s degree in related field is required
- A professional certification in any management related field
- A minimum of 15 years in operations or related experience of which 8 years in a managerial position
Skills and Experience:
- Knowledge of financial operations and management
- Understanding of Product and services management
- In-depth knowledge of financial services industry
- Understanding of strategic planning and business development
- Expertise in product development, customer service, data management and general management
- Demonstrates expertise in the formulation of strategies and concepts
- Expertise in business development
Application Closing Date
14th July, 2017.
How to Apply
Interested and qualified candidates should:
Click here to apply online