Tuteria is an online platform that connects learners with competent tutors nationwide. Hence, we are currently seeking applications from suitably qualified candidates to fill the vacant position below:
Job Title: Customer Experience and Social Media Personnel
Location: Gbagada, Lagos
Job Description
- Tuteria needs a talented Customer Experience & Social Media personnel who is passionate about educational services, human relationships, who treats every inquiry as an opportunity to create a loyal customer, and would love to be a part of our vision to improve access to high quality education in Africa.
- You’ll correspond with hundreds of customers across Nigeria to ensure they have a memorable experience with Tuteria.
- To be successful, you must be friendly, have great customer satisfaction mentality, mature, enjoy talking with people and ready to do whatever it takes to get customers to use our services.
- If you want to take on a new challenge, we look forward to hearing from you!
Responsibilities
- Respond to all inbound calls, enquiries, messages and emails from users and customers to make customers happy
- Help customers make informed decision regarding their learning needs, tutoring options and pricing plans.
- Follow up on all interested customers via phone, email, Skype or any other means of communication to ensure they get the best tutors
- Manage the company's social media accounts (Facebook, Twitter, Instagram & LinkedIn) which involves replying comments, messages, responding to enquires and acquiring customers on social media
- Run simple, creative campaigns on social media to increase brand visibility
- Identify customer needs or complaints and cater to them as they arise
- Work with other colleagues to find and place suitable tutors quickly
Requirements
- Must have 1-3 years’ experience in a customer service position in a previous organization, a plus if you’ve undergone certified customer service training
- Must have first-class command of written and spoken English, with a clear, mature accent that inspires confidence in customers
- Must be technology savvy and have worked in a social media manager role in some capacity in the past
- Have very high negotiation skills, be able to persuade customers to use our services
- Must have a functional laptop, be able to use the computer especially MS Excel and Google Docs
- Be 23-30 years, post-NYSC, and available full-time (Mon-Sat, 8:30am-5pm), preferably staying close to Gbagada, Lagos
- Willing to put in any extra hours where necessary, and pick up phone calls even at odd hours
- Enjoy talking with a lot of customers, and have excellent phone etiquette.
Salary
50,000 NGN/month
.
Application Closing Date
30th June, 2017.
How to Apply
Interested and qualified candidates should:
Click here to apply online