Synapse Services - We are a fast growing “Center for Psychological Medicine” based within the Lagos metropolis, currently retaining the services of a robust mixture of local and internationally trained staff that provide excellent, client focused services
We provide psychological and counselling services, inpatient facilities/ treatment, day hospital, rehabilitation, community care etc. In addition, we treat all forms of disorders related to your mental health and drug addiction.
We are recruiting to fill the position below:
Job Title: Admin & Customer Service Personnel
Location: Anambra
Principal Duties and Responsibilities
- Patient Management: Serves as the first contact to parents and their wards, and maintains a cordial relationship with them.
- Clearly address their inquiries
- Opens files for new clients after registration fees has been paid
- Take enquiry from patients or their relatives, upon admission inform patient’s family member about our prices and ensure they fill the “Inpatient Admission form”.
- Print out copies of price list for both In and Out Patient prospects. Take UDT enquiries and contact the Ward manager/Nurse on duty for the exercise.
- Interfacing with visitors/clients and clearly address their inquiries. Focus on providing exceptional services resulting in customer satisfaction.
- Patient Files: Opening of patient files for newly registered patients, allotting Hospital and Medical Record Number, and retrieving of patient files when client come for follow up.
- Provide secretarial support: filing, answering telephone calls, compiling and typing of official documents as required, photo copying and distributing materials, correspondence.
- Receive, dispatch and disseminate official correspondence
- Assist in the procurement of office items when need arises
Qualifications
- Minimum of A Degree/HND in a recognised higher institution
- 2 years hands on working Experience as a Customer service personnel Strong communication.
- Excellent relationship management and business development skills
- Proactive problem-solving approach.
- Stress tolerance.
- High level of professionalism.
- Ability to maintain strict confidentiality.
- Must have excellent interpersonal skill
- Must Be a Resident of Akwa- Anambra State
Application Closing Date
15th July, 2017.
Method of Application
Interested and suitably qualified candidates should send their Curriculum Vitae to:
[email protected]
Note: The subject of the email should be the job title you are applying for eg: "Admin & Customer Service Personnel" failure to abide by this would lead to automatic disqualification.