Rhoda Michaels Institute - We teach prospective fashion designers to channel intuition, imagination and craft towards creativity and profitability. We are a unique institution with vast experience in the inner workings of the fashion industry with respect to the Nigerian fashion industry. Our students are taught objectivity and value as a focal point.
We are recruiting to fill the vacant position below:
Job Title: Customer Service Officer
Location: Lagos
Responsibilities
- Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
- Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
- Direct or route customer calls to appropriate personnel for assistance.
- Work with customer service manager to ensure proper customer service is being delivered.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Handle dissatisfied customers in a polite and professional fashion.
- Track and follow-up all customer requests in a timely manner.
Knowledge and Skills
- Minimum SSCE/NCE/OND required in any field.
- Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
- Effective communication and interpersonal skills (both written and verbal)
- Self-motivated and able to work independently and in team environments
- Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Ability to multi-task and manage several projects simultaneously
- Exceptional customer service and follow up skills.
Application Closing Date
12th July, 2017.
Method of Application
Interested and qualified candidates should send their CV's to:
[email protected]