MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant position below:
Job Title: Analyst, Core Products
Location: Lagos
Division: Marketing & Strategy
Core Purpose of the Job
- To assist in the Prepaid service, Postpaid service, Data service and Content service definitions and loyalty promotions definition for the consumer market, test and implementation; project management support; and customer support for new services within the first six months of launch
- To support the product and promotions development portfolio lifecycle project management (including implementation and launch of consumer segment targeted communications, promotions and products).
Job Summary
- Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s data customers.
- Liaise proactively with, VAS Planning, service creation, Customer Relations and systems operations specialist from Information Systems and Network Group planning teams to ensure deep understanding of the configuration possibilities for features on the data platforms that can be quickly deployed to meet customer needs
- Articulate understanding of target market needs and assist in developing relationship initiatives accordingly
- Ensure new products designs are line with segment strategy and objectives.
- Monitor and manage existing products in the Consumer portfolio on an ongoing basis.
- Support project management in the product development lifecycle of new MTNN products
- Design, facilitate and conduct customer surveys and produce value-adding reports for informed decision-making on MTNs new and existing products in the Consumer portfolio on an ongoing basis.
- Keep abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken
- Implement product development policies and procedures.
- Coordinate quality assurance of developed products and services to ensure consistency and accuracy.
- Monitor and evaluate existing products performance on an on-going basis.
- Develop a mechanism for proactively identifying new product related queries.
- Ensure prompt resolution of identified product related issues.
- Provide information packs and FAQs to guide the deployment and use of new products and services.
- Provide resources for UAT and FUTs
- Review UAT plans
- Ensure sign off of product specifications and UAT reports.
- Drive and participate actively in FUTs
- Liaise with technical teams on customer care and billing applications.
- Monitor suppliers’ compliance with SLAs and business rules.
- Assist in maintaining relationships/market needs with internal stakeholders, external partners, suppliers and other relevant vendors at MTN/vendor premises towards start up and closure of key projects.
- Perform other tasks as required by the Product Manager.
Education
- First degree in Marketing or any other Social Science discipline
Experience
4 years’ work experience which includes:
- Marketing Communications
- Product Development
- Demonstrated experience in primary and/or secondary research
- Project Management experience.
Training:
- Product development in the telecoms market.
- Best practices in product development.
- Project Management
- Change Management
Job Conditions
- Normal MTNN working conditions.
- May be required to work extended hours
- Open plan office
Application Closing Date
6th July, 2017.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Multiple applications are not allowed.