Dangote Cement Plc is the biggest quoted company in West Africa and the only Nigerian company listed among Forbes Global 2000 Companies. The Company currently has several cement production plants in Nigeria in addition to presence in 13 African Countries. To consolidate its current strategic expansion drive and as part of our growing vision, Dangote Cement Plc is seeking to recruit seasoned candidates for the following vacant position in its IT Team:
Job Title: IT Services Manager
Ref No: DCPIT003
Responsibilities
The person in this role would manage the IT Service Delivery as a single point of contact in the Group, ensuring that proper notification /escalation of service events are followed as related by event management policies. S/he would also be responsible for ensuring that ticket management and customer/internal notification are performed on time and to standard. Other responsibilities include:
- Ensuring a 24x7availability for servicing if end user requests.
- Defining service level agreements (SLAs) related to contracted services and operational level agreements (OLAs) with other user departments within the Group,
- Ensuring that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
Requirement
- B.Sc/B.Eng Computer Science/Computer Engineering or related field, with at least 3 years experience in a similar role.
- Professional Certifications; ITIL Service Delivery is a must.
- Minimum of 5 years IT experience in end user support guided by OLAs’ SLAs in a large organization.
- Sound managerial skills as well as excellent verbal and written communication skills.
Application Closing Date
30th April, 2013
Method of Application
If you meet the requirements listed for any of these positions and are interested in making a career with our company, please attach your resume and personal & job data in Excel Spreadsheet in the format shown below and send then to this email address:
[email protected] Please indicate position sought and reference Number:
- Surname (Ekanem), First Name (Lucy), Middle Name
- Sex (female), Date of Birth [Mm/Dd/Yyyy] (01/06/1981)
- State Of Origin (Cross River)
- Institution Attended (futminna)
- Discipline (Chem. Engineering), Qualification Grade & Year (BSc, 21 2001, M.Sc. 2004)
- NYSC Status (Discharged Aug., 2006),
- Professional Qualification (CIPM, NIM, COREN)
- Current Employer(s) (Daily Public & Consultants), Work Years (2)
- GSM Number (08030000000)
- Email Address ([email protected])
- Address 1 (Street Address) (12, Osodi St, Kaduna) Address 2 (State) (Kaduna)
Please Note: The following applications will not be entertained:
- Applications that do not conform to the above format.
- Applications not received through the e-mail address provided above
- Applications that do not meet specific requirements for each position