Stresert Services Limited - Our client, a top Travel and Tour organization mostly into umrah/hajj operations, tours (schools/groups), general ticketing, airport protocol, and hotel reservations, is recruiting suitably qualified candidates to fill the position below:
Job Title: Business Manager
Job Ref: TABM
Location: Lagos Island
Reports To: MD/CEO
Job Description
- We require the service of a Business Manager who will be in charge of the overall Operations and the general growth of the business.
Responsibilities
Operations:
- Overall management of the Agency
- Supervise the daily activities of the Company
- Design operational plan for the company
- Drive the company’s marketing policy
- Ensure high marketing standards
- Sign-on of new customers to the company.
- Drive growth of clientele base
- Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us.
- Contribute towards ensuring company’s budget for actualisation and realisation for the year.
Management of Existing Clients:
- 100% customer retention and improved turnaround/response time.
- Prompt resolution of customer issues and complaints.
- Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis.
- Ensure actualization of business targets.
- Ensure high standard of customer experience always
- Develop strategies to achieve visibility for the Company
- Attending Agency’s meetings and appointments
- Generating enough income to defray all Agencies’ expenses.
- Recruiting the best hands for the Agency
- Prepares Weekly and Monthly Marketing Call Plan
- Monthly Operations & Marketing Report
Financial Tasks:
- Follow up on debtors
- Supervise the recovery unit and pursue all the outstanding payments due to the Companies
- Prepare Annual budgets with the MD/CEO
- Implementation of the budgets.
- Keeping Agency’s records and accounting
- Monitor and ensure prompt invoicing of executed jobs
- Liaise with Bank account officers to ensure smooth operations with the banks.
- Follow up on loan repayments to avoid default
Maintenance Tasks:
- Facilities/Equipment management.
- Maintain data base.
Role Requirements
- Must be a graduate with background in Social Sciences (BSc/HND)
- Must have at least 5 - 7 years cognate experience in a reputable travel and tour organization in the same capacity.
- Usage of relevant ticketing software’s e.g Amadeus, Sabre, itravel etc
Salary
- Negotiable based on experience
Application Closing Date
20th July, 2017.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected] using ‘TABM’ as subject of mail. Experienced candidates will be invited for interviews.