IROKO is Africa's leading Entertainment Technology Company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totalling 10,000+ hours.
We are recruiting to fill the position below:
Job Title: Offline Customer Service Agent
Location: Lagos
Job Description
- Manages and attend to customers that comes to the iROKOtv booths and creating a fun, lively booth environment.
- Teaching booth visitors how to download and use the IROKOtv app
- Selling IROKOtv subscriptions to booth visitor.
- Subscribing visitors to IROKOtv subscription plans and helping them download movies on their phones
- Teaching booth visitors how to use the app, and documenting their feedback/concerns
- Troubleshooting and resolving customers’ problems with our product or escalating issues.
- Achieving and maintaining proficiency with our escalation matrixes.
- Consistently staying up-to-date with new IROKOtv products/services.
- Providing weekly reports on customer feedback to management.
Application Closing Date
Monday, 24th July, 2017.
Note: Applicants should be based at any of these locations: Ajah, Lagos Island, Victoria Island.
Method of Application
Interested and qualified candidates should come in along with their CV's for interview as detailed below:
Date: Date Monday, 24th July, 2017.
Time: 11:00 am
Address: No.10-12 Agungi Road, Off Lekki-Ajah Expressway before Chevron Roundabout, Opposite Heaven Hotel, Agungi Ajiran Street.