BranndIT is a digital agency, designing, developing and implementing high impact experiences for both online and offline audiences.
We are recruiting to fill the position below:
Job Title: Campaign/Leads Officer
Location: Nigeria
Job Function: Leads Follow up, Client Service & General Business
Employment Type: Adhoc
Seniority Level: Entry Level
Job Description
- Follow up on campaign leads to filter and categorize leads based on level and urgency of interest
- Prepare and share reports on leads
- Identify and assess customers’ needs to achieve satisfaction
- Strategize and implement appropriate marketing and promotion of the company
- Identify and assess leads/customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/leads targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process leads’ account and file documents/details
- Take the extra mile to engage leads/clients
Other duties or administrative support:
- Maintain a strong commitment to the purpose and values of the company
- Maintain a learning posture, a cheerful disposition, good interpersonal communication skills
- Willing to work in a relational environment
- Maintain a strong commitment to the purpose and values of the business
- Maintain a commitment to excellence and customer service orientation
- Maintain absolute discretion in matters of confidentiality
Required Skill
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with Office processing tools (Microsoft Office Suite), CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Application Closing Date
29th July, 2017.
Method of Application
Interested and qualified candidates should send their CV's to:
[email protected]