Rembrandt Global Solutions provide functionally innovative services in the information and communications technology industry that are beneficial to consumers, corporate organizations, governmental and non-governmental organizations, both local and international.
We are recruiting to fill the position below:
Job Title: Quality Assurance Manager
Location: Nigeria
Job Description
- The Quality Assurance Manager will design and implement policies and procedures to ensure that quality standards are met across all RGS products/services.
Key Responsibilities
- Introduce and adopt world-class standards and practices for the Quality Assurance function.
- Develop a Quality Assurance roadmap for the company, and a proactive operational management for QA activities and deliverables.
- Plan, direct and coordinate all the Quality Assurance activities of the company.
- Manage relationships with all RGS content providers and ensure timely receipt of content.
- Maintain status update on all content review, submission and development.
- Manage invoicing and payment processes for all content providers.
- Identify, source and engage competent content providers when needed for all RGS mobile content.
- Work with content providers in developing content syllabus for all RGS mobile content by providing direction on preferred content focus.
- Supervise and ensure the review of all RGS mobile content in line with established standard, and provide report on all mobile services performance.
- Ensure prompt escalation and resolution of any anomaly with service revenue.
- Co-ordinate and monitor digital user experience testing activities. Ensure the prompt escalation and resolution of any issues observed.
- Co-ordinate and monitor all RGS customer relations management activities.
- Lead, direct and supervise the work of subordinates.
- Identify training needs of subordinates and liaise with the HR unit to implement agreed training schedules for all staff in the unit.
- Attend and facilitate training and other employee development programs as may be required from time to time.
Knowledge/Skills/Ability
- Excellent knowledge of spoken & written English.
- Good knowledge of French Language
- Attention to detail.
- Proficiency in MS Office applications, especially MS Excel.
- Sound relationship management skills.
- Sound interpersonal skills.
- Flair for creative writing.
- People and performance management skill.
Education and Experience:
- University Degree in English Language is mandatory.
- Master’s degree in English language is a plus.
- Minimum of 5 years work experience in a Quality Assurance managerial role, preferably from a telecom or digital content/services company.
- Ability to read and write French language fluently is a plus.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online