Complete Parking Services (CPS) Limited the leading professional parking company in the nation. We are also Independent Parking Advisors to companies and organizations who own, manage, control or operate off-street car parks. We provide Viability Assessments.
We are recruiting to fill the position below:
Job Title: Valet Parking Attendant
Location: Lagos
Reports To: Operations Manager
Job Description
- Responsible for providing a personal vehicle parking and retrieval service for the park guests while offering exceptional guest service and a quick “hustle” that is necessary to run from one area of the Valet Operations to another in a car parking facility environment (e.g. Car Park).
Job Overview
- Individual will be an integral part of the warm welcome and fond farewell process by greeting all customers.
- Individual will be the primary mover of vehicles to and from the parking facility.
- Individual will have some safety and loss prevention responsibilities.
- Individual will learn and use aggressive hospitality concepts at all times.
Essential Job Functions
- Must attend all continued training seminars and classes when called upon.
- Must attend all meetings required by property and corporate office.
- Must have a working knowledge of valet attendant job description.
- Must adhere to associate-parking restrictions.
- Must adhere to departmental phone answering script.
- Must adhere to associate posting and rotation procedures.
- Must observe tip procedures.
- Must follow all policies as outlined in CPS Employment Handbook.
- Must inform corporate office of driver’s license status at all times.
- Must perform at a high level in aggressive hospitality at all times.
- Will ensure the traffic flow on the driveway is efficient.
- Will be aware of all unattended vehicles on the driveway.
- Will ensure all unattended vehicles on the driveway be movable if emergency arises.
- Will be the secondary issuer of valet parking tickets to the guests.
- Must participate in the customer coat program.
- Must participate in customer name recognition program.
- Must participate in property VIP customer program.
- Must observe vehicle call-down procedures.
- Must observe luxury vehicle procedures.
- Must observe oversize vehicle procedures.
- Must observe handicap vehicle procedures.
- Must introduce upset customer to manager or supervisor in a professional manner.
- Must observe seemingly intoxicated customer procedures.
- Must observe prohibition of removing customer vehicle from property procedures.
- Must observe procedures of securing customer valuables in vehicle.
- Must perform a vehicle pre-existing damage inspection.
- Must assist in lot checks by being observant for potential problems in the parking area.
- Must be alert for parking hazards and make adjustments in parking the vehicle accordingly.
- Must report all incidents and accidents no matter how minor to a manager or supervisor.
- Must report all personal injuries suffered while working to a manager or supervisor.
- Must introduce a customer who has lost their claim check to the manager or supervisor.
- Must fill out all parking tickets as instructed by management.
- Must secure each vehicle parked unless otherwise instructed by management.
- Must initial every parking ticket for accountability purposes.
Key Relationships
- All parking customers, property and parking associates.
Standard Specifications:
- Individual will remain in proper post position when not moving a vehicle or cleaning the drive. Individual will be attentive to all customers and coworkers. Individual will perform in a professional manner at all times. Individual will observe all safety rules and regulations.
Qualifications
Essential:
- Ability to communicate effectively in English.
- Ability to provide legible communications.
- Must be at least 18 years of age.
- Familiarity of property operations and surroundings.
- Valid driver’s license with a safe driving record.
- Able to operate a standard shift (Manual) vehicle
Desirable:
- High School graduate or equivalent
- Ability to communicate in another language
Skills
Essential:
- Ability to smile, acknowledge, greet and extend a warm welcome to each and every customer.
- Ability to enhance the wellbeing of each customer to ensure a positive memorable parking experience.
- Ability to provide high levels of customer service and demands the same from all associates.
- Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc. and demand the same from associates.
Desirable:
- Previous customer relations training
- Previous valet parking experience
Physical requirements of the position include:
- Ability to drive standard shift
- Ability to sprint short distances
- Ability to stand for long periods of time (up to 10 or 12 hours, less break)
- Ability to withstand extreme temperatures
- Ability to lift and carry up to 50 pounds (signs, luggage, etc.).
Application Closing Date
11th August, 2017.
How to Apply
Interested and qualified candidates should:
Click here to apply online