RN Limited - We are currently looking for 10 experienced individuals with a strong background in customer service. For this position, we have discovered that candidates who have worked in retail, call centers, hospitality or customer service industries excel as they have the people skills to provide the "personal touch" that our company is known for. Our company specializes in areas of customer renewal, customer retention, and customer acquisition.
We are a highly competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge. We are now striving to train the most capable and skilled individuals to help acquire new clients grow into new markets and develop new campaigns. We provide full training and career advancement in this globally expanding industry.
Job Position: Customer Service Representative
Location: Lagos
Job Description
Essential Job Functions:
- Answer incoming calls regarding general billing, service related and product questions
- Analyze customer accounts and determine appropriate resolution
- Process payments
- Use our online support tickets to communicate with customers
- The ability to deal patiently with problems and complaints while remaining courteous when faced with difficult or angry customers
- Performance which meets or surpasses company goals related to quality
Job Requirements
Experience and Educational Requirements:
- A minimum of 2 year experience working in a customer oriented business
- Must exhibit excellent customer service interpersonal skills
- Must have the ability to communicate effectively with customers, both orally and written
- Experience using telephone equipment, computers and various other office products such as MS Outlook, Word, Excel and PowerPoint
- Excellent computer software navigation skills
- Ability to exercise good judgment and utilize critical thinking skills
- Persuasive and strong selling skills over the phone
- Must be able to work in a fast paced call support environment
- Ability to type a minimum of 45 words per minute
- Excellent listening skills
- Be able to work a flexible schedule
- Must be able to sit for long duration of time
- Must live around Ikeja
- Must have experience before you apply.
Remuneration
Salary is between N50,000 and N65,000
Application Closing Date
Not specified
Note:
- Must be available to start immediately!
- Indicate in your CV if you can speak Hausa Language fluently (Applicants must live close to Ikeja, Lagos.)
How To Apply
Interested candidates should click the link below to apply:
www.rnetng.com/jobapply/8072