AutofactorNG - Your number one leading online retail store for 100% genuine and quality auto Spare/Replacement Parts, Servicing Parts, Tyres, Batteries, Lubricants, Grille Guards, Gadget & Tools and Accessories. With well over 3500 products available in stock.
We are recruiting to fill the position of:
Job Title: Customer Care Representative
Location: Lagos
Job Description
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
Application Closing Date
15th August, 2017.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]