Telnet Nigeria Limited is a global information and communications Technology Company with the mission of providing technology enabled business solutions of the highest professional standard.
With a combination of unparalleled experience, expertise, strategic partnerships, quality services, innovation and entrepreneural spirit, we are uniquely positioned to serve the needs of our customers and help them meet their business objectives.
Telnet Nigeria Limited is a leading ICT firm seeks suitable candidates for the vacant position at its Head Office in Lagos
Job Title: Phone Support Engineer
Job Code: 001/2013/ITC
Job Grade Level: Intermediate
Location: Bonny Island, Rivers
Business Unit: iTECO
Job Objectives
To provide IT Help Desk Support to NLNG Staff via telephone, email and occasionally face to face.
Responsibilities
- Receive, manage and record IT help desk requests receiving either by telephone or email.
- Dealing with and resolving helpdesk requests e.g adding users, Active Directory updating, e-mail account creation, general IT trouble shooting
- Maintain appropriate log of equipment, users and operational activities.
- Basic installation, configuration and support of IT equipment (PC, laptops, printers etc)
- Work as a team member, providing support to colleagues as and when required.
Position and Qualification Requirement
- 1st Line IT Helpdesk experience.
- Good IT support experience with knowledge of basics of ITIL (incident management)
Skills and Competences
- General technical skills including knowledge of Microsoft Windows, Microsoft Office Suite, and common printer issue.
- Planning and organisational skills – ability to use initiative to manage and prioritise demanding workload.
- Strong Communication and relationship building skills
- Strong team player able to work effectively with diverse client groups
Application Closing Date
31st May, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online