Telnet Nigeria Limited is a global information and communications Technology Company with the mission of providing technology enabled business solutions of the highest professional standard.
With a combination of unparalleled experience, expertise, strategic partnerships, quality services, innovation and entrepreneural spirit, we are uniquely positioned to serve the needs of our customers and help them meet their business objectives.
Telnet Nigeria Limited is a leading ICT firm seeks suitable candidates for the vacant position at its Head Office in Lagos
Job Title: Chief Operating Officer
Job Code: 01/2013/PNL
Job Grade Level: Senior Management
Location: Lagos
Reporting To: Managing Director
Job Objectives
Overall responsibility for the strategic operational role
Responsibilities
- Identify, approach and prepare comprehensive presentations/business cases for presentation to corporates interested in becoming PayCom agents.
- Sign up corporate agents. This includes negotiating commercial terms and ensuring that contracts/T&C etc are signed by both parties.
- Sign up individual agents, explain T&C and other business/legal requirements to potential agents.
- Provide comprehensive and ongoing training to agents and agent trainers (train the trainer). This will include system training, product training, training on branding guidelines and requirements
- Manage the agent network and deal with any issues raised by agents in a timely and efficient manner. Escalate such issues to the Managing Director when required.
- Conduct spot checks and “mystery shopping” exercises to insure that PayCom agents are meeting the companies standards re customer service and that PayCom branding is appropriately displayed at various outlets.
- Monitoring, maintaining and updating PayCom operations policies and procedures at regular intervals
- Setting and maintaining the mobile payment operations service level standards and customer service benchmark
- Serve as PayCom’s key liaison point on all matters relating to systems, IT, audit and risk impact 9 Overall responsibility for the success and accuracy of the daily settlement process
- Ensure that PayCom achieves and maintains excellent levels of customer service in relation to all customer queries and requests, ensuring the efficient prompt and courteous handling of all customer contact. Establish 24x7 customer support via the PayCom Customer Service Support Centre. 16 Produce and maintain detailed data records
- Produce detailed management reports and MIS on mobile payment operational matters when requested to do so by the Executive Committee and PayCom CEO
Position and Qualification Requirement
- B.Sc/HND in any discipline with minimum of 5 years relevant working experience a substantial part of which must be managing a network of agents or distributors, and business development.
Skills and Competences
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
- Good presentation and relationship management skills.
- Sound knowledge and practical application of, Microsoft Office suite.
Application Closing Date
14th May, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online