Our client is a leading operator in the hospitality and airline industry. The company has over 1000 staff (permanent & contract) and is heavily invested in providing world class services to its clients both domestically and internationally. The company is listed on the Nigerian Stock Exchange.
Quo Magnis is recruiting for the position below:
Job Position: Store / Warehouse Manager
Location: Lagos
Responsibilities
- Formulate and implement customer service policies and procedures; recommend improvements in service procedures
- Establish and implement strategies for improvement of customer service, productivity and profitability
- Develop and implement customer service policies and procedures
- Ensure the consistent achievement of customer service levels and standards
- plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Review customer complaints, track customer complaint resolution, handle complex and customer service issues
- Conduct customer satisfaction surveys.
- Analyse customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service.
Requirements
- B.Sc./HND in job in in a relevant field from an accredited institution.
- Minimum of 7 -10 years of full-time experience in the role.
- Minimum of 5 year working years' experience at managerial level.
Application Closing Date
8th May, 2013
Method of Application
Interested and qualified candidates should forward their applications and CV's to:
recruitment@quomagnis.com
Note:
Only qualified candidates would be contacted.