Lilygate Hotel located in the heart of Lekki Phase 1 is a new luxurious four star hotel with 74 rooms including 6 suites and a full range of facilities.
We are recruiting to fill the position below:
Job Title: Laundry Supervisor
Location: Lagos
Reports To: Laundry Manager/Housekeeping Manager
Position Summary
- As a Laundry Supervisor you are responsible to oversee the team of Linen and uniform attendants towards achieving the operational objectives while ensuring that the hotels operational standards are met.
- Additionally responsible for managing overall daily operations of the Linen and laundry rooms. Also ensure quality controls are in place and manage customer service inquiries.
Duties and Responsibilities
- Manage overall daily operations of the Linen Room.
- Ensure quality controls are in place for all linen processes, rejecting any exceptions.
- Responsible for maintaining cleanliness of the linen area.
- Assist the Laundry Manager on his day today duties.
- Oversee the loading of carts and place accurately as requested.
- Oversee in getting filled linen carts to designated areas.
- Ensure linen and laundry supplies are ordered and controlled in line with Business and Events.
- Ensure a clean and tidy linen room at all times and report to the management if any items have been damaged (linen as well as uniforms).
- Report to Laundry Manager in case any uniforms need to be discarded or replenished.
- Ensure that linen and uniforms are properly stored and recorded.
- Ensure that the proper procedure is followed when linen or uniform needs to be discarded.
- Ensure that all uniforms are ready for special events as well as for any seasonal events.
- Ensure proper loading and unloading of dryers, and also setting proper temperature for different items that require drying.
- Receive records and oversee sorting of clean uniform from laundry and arrange them properly on the shelves and racks.
- Ensure team members adhere to all Health and Safety Regulations.
- Keep and update the Laundry / linen productivity report on a daily basis.
- Take linen which is spotted out and place separate for re-washing or special treatments.
- Any linen which is torn is placed separately and returned to the Linen room for repair.
- Keeps linen for all different departments separate.
- Issue linen to Food & Beverage outlets as per requisitions.
- Issue uniform to all employees and maintain uniform records.
- Oversee the issuing of linen via hotels requisition system.
- Check all uniform for any loose buttons and hems and give to the tailor for mending.
- Attends and participates in in-service education classes, on-the-job training programs, etc.
- Schedules preventative maintenance of laundry equipment and co-ordinate with the engineering department for any maintenance issues.
- Recommends equipment, linen and chemical purchasing needs to Department Head in budget preparation.
- Assists in standardizing the method in which laundry tasks will be performed.
- Makes recommendations to the Laundry Manager / Executive Housekeeper.
- Manage customer service issues quickly and effectively.
- Responsible for proper running of equipment and proper amounts of chemicals.
- Train, develop, and appraise the laundry team and Carry out stock takes as per management policy.
- Assists in the recruitment and selection of laundry personnel.
- Assigns schedules and duties to laundry staff as per business needs.
- Assists in determining staffing requirements necessary to meet the Laundry Department's needs.
- Performs other duties as assigned and able to carry out any other reasonable task set by the hotels management.
Education
- Intermediate or Equivalent or Diploma or vocational training in hospitality. Computer literacy in using Ms office along with experience in using inventory management software and Hotel Management systems like Opera / Fidelio etc.
Experience:
- 2 to 5 years of experience in Laundry operations in 5 Star or full service hotels or other large scale laundry service operations.
Prerequisites:
- Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials.
- You should ideally have a with previous minor supervisory experiences within the Housekeeping Department of a hotel. Computer literacy and previous experiences with Opera are an advantage.
Application Closing Date
8th September, 2017.
Method of Application
Interested and qualified candidates should send their CV's to:
[email protected]