Etisalat Nigeria is recruiting to fill the below position of:
Job Title: Engineer Quality Of Service
Location: Abuja, NG
Job Summary
Implement quality of service management plans (including resources, systems, timescales and financials) within the framework of Etisalat Nigeria's annual business plan and long-term strategic objectives
Principal Functions
- Maintain systems to establish standards relating to activities and products
- Maintain systems to measure performance against established standards
- Assist to monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/ advise according to performance levels
- Assist in monitoring, communicating and applying standards created/ maintained by external bodies and integrating such standards within internal quality management systems
- Assist in ensuring implementation of the necessary communication strategy aimed at increasing awareness and improvement in resolution of quality issues across all departments
- Assist in reporting as necessary on changes in standards and on performance against standards
- Follow up with customers' complaints with the relevant departments until issues are resolved and customers satisfied
Educational Requirements
- Bachelor's degree or HND in Electrical/ Electronic/ Communications/ Computer Engineering or any other relevant discipline
- Relevant postgraduate and/or professional qualifications/ certifications will be an added advantage
Experience, Skills & Competencies
- Between one (1) and two (2) years' directly-relevant post-NYSC work experience in mobile telecommunications systems, preferably in quality, performance and/ or planning
- Ideal candidate must also be able to demonstrate:
- Strong technical, analytical and documentation skills
- Good problem solving skills
- Strong knowledge of MS Office (Word, Excel, Powerpoint)
- Good knowledge of 2G and 3G technologies
- Excellent communication and reporting skills
Application Closing Date
10th May, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online
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Engineer Quality Of Service.