We are recruiting for the position of
Job Title: Branch Manager - Wuse
Job ID: 381116
Job Function: Consumer Banking
Location: Nigeria - SCB
Job Description
The job holder would be responsible for the day to day management of a large branch in a mature and high traffic neighborhood. He/she will ensure very high standards of service delivery, as well as the profitability of the branch by engaging a variety of tools and products.
Operational Risk Management and Control
- Ensure, through the Operations Manager, Personal Financial Consultant, Relationship Manager, and the Sales teams the proper control and efficiency of the Branch.
- Will supervise work delegated to all Branch staff.
- Must be alert to unusual items, unbalanced positions, irregularities and long outstanding transactions.
- Ensure good operating security measures in the branch.
- Limited responsibility for branch Compliance Risk Monitoring.
- Responsible for undertaking the business monitoring and testing, and reporting findings, exceptions and results from such monitoring and testing activities
- Ensure, through the Branch Operations Manager, reconciliation of all branch suspense accounts.
ORMA- Responsible Person
- To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
- Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
Key Roles & Responsibilities
To perform the following key responsibilities:
- To report Unit’s OR issues to UORM
- To adhere to the agreed KCSA plans and approach
- To identify and report all exceptions on non compliance with standard controls
- To identify and report all weaknesses inherent in the standard controls
- To maintain proper record keeping on all KCSA related activities.
- To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions.
Security and Safety
- Responsible for the safety and security of the banks assets and property at the branch.
- Ensure all drills are conducted in line with procedure and prescribed frequency.
- Ensure all staff and new staff go through security training, undertake SAFE and ensure security awareness.
- Submit quarterly scorecard and advise on lesson learnt.
Anti Money Laundering and KYC Process and Controls.
- To be the branch’s Chief Compliance Officer.
- To act as the branch’s Money Laundering Prevention Officer (MLPO)
- Supervise the Personal Financial Consultant, Relationship Officers and Managers to ensure compliance with:
- Guidelines and Procedures on “Know Your Customer” for Account Opening and Guidelines and Procedures on Cross Border Account Opening Referral issued by Group Business and operations risk.
- Controls and Procedures on “Know Your Customer and Customer Due Diligence introduced to address money laundering prevention and compliance risk.
- “Guidelines for the submission of Suspicious Transaction Reports” issued by Head Legal & Compliance/Country Money Laundering Prevention Officer.
- Prompt completion of L1, L2, and L3 reviews as per local/ group policy.
- Prompt and accurate completion of all risk reports (CRM, KCSA, KCS, KRI and others that will be required, and ensure self and staff achieve required proficiency/ competency, in all mandatory risk training courses.
- Remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers. Ensure your staff are trained in combating money laundering
Service Quality
- Accountability for SQ measures and performance.
- Maintaining good appearance of branch facilities and staff.
- Track service performance regularly and rectify any deficiency.
- Attend to and resolve customer’s complaints and feedback promptly.
- Ensure strict compliance with corporate branding and visual standards.
Human Resources Management & Training.
- Improve staff quality and develop their potentials.
- Convey Targets and objectives set by top management to all staff and direct resources towards achievement of these targets and objectives.
- Provide job rotation and OJT opportunities to enhance staff skills.
- Carry out staff competency model (personal development planning) and performance appraisal to encourage good performance and highlight areas for development.
- Communicate Bank and CB strategy and tactics.
Support Roles.
- Provide efficient operational support to all business units.
- Provide high quality financial services.
- Provide account maintenance and support.
Characterstic Major Activities
- Weekly sales activities.
- Oversee customer account maintenance/transaction activities.
- Routine managerial duties (review operational deficiency/premises issues/performance appraisal and training/operational and cost control
- Resolve escalated customer queries and complaints.
- Improve staff productivity/service quality.
Others
- Sign all Level 3 accounts
- Sign off on all deferrals
- Does KCS on at least 5% of all accounts opened for the month to ensure Quality control.
- Provide leadership and team building.
- Effective cost control and theefficient management of all cost lines.
Qualifications & Skills
- BSc (Hons) with a minimum of a Second Class Lower.
- MBA or other Postgraduate degree would be an added advantage.
- Excellent communication and Interpersonal skills.
- Ability to multi task and handle high complexities
- Strong supervisory skills and must be able to motivate the team towards achieving set goals
- Team player and the ability to see the big picture and manage priorities in a large branch.
- Ability to manage diverse stake holders and still deliver on expected outcomes.
Application Closing Date
30th May, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: When the page opens, at the Location dropdown, select
Nigeria - SCB and click Search, then click
Branch Manager - Wuse.