Enroyale Global Services Limited, is recruiting on behalf of its client to fill the position below:
Job Title: Female Customer Service Representative
Location: Abuja
Job Description
- The candidate would interact with customers to provide and process information in response to inquiries, concerns and requests about the company product and services.
Responsibilities
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Recommend potential products or services to management by collecting customer information and analysing customer needs
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Assist with placement of orders, refunds, or exchanges
- Inform customer of deals and promotions
- Handle changes in policies or renewals
Requirements
- Applicants must have a degree in Business Management or any other related course
- Proven customer support experience or experience as a client service representative.
- Applicant must have at least minimum of 2 years relevant experience
Skills, Abilities and Knowledge:
- Interpersonal skills
- Communication skills - verbal and written
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of character
Remuneration
Salary: N 50,000
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their applications and CV's to:
[email protected]
Note: Applicants must be resident in Abuja