Tetra Pak - Which takes its name from the original tetrahedron-shaped cartons it developed - manufactures and markets food packaging containers, filling systems, and distribution equipment for industrial customers in more than 170 countries. Its coated-paperboard boxes are used to hold dry, wet, cold, and shelf-stable foods and beverages. The privately-owned company is the largest subsidiary of holding company Tetra Laval International.
We are recruiting to fill the position below:
Job Title: Technical Key Account Manager
Location: Lagos
Job Description
- We are looking to grow and develop our organization with additional resources to support our customers in The Technical Service Department.
- As a Technical Key Account Manger, your main responsibility is to drive and improve our customer’s operational efficiency through the effective resolution of technical issues, proactive sale/delivery of service products and focus on continuous improvement.
In this role you will be:
- Responsible to manage and support our Key Customers
- Maintain regular communication with the customer and manage their expectations with regards to production reinstatement and root cause eradication.
- Identify, execute and implement sales opportunities for Technical Service Products to meet service product sales/profitability targets and to drive customer profitability and performance.
- Work closely with the Field Service Engineers and Technicians to ensure smooth service level delivery to customers
- Proactively monitor customer's operational performance and drive implementation of improvement activities.
- Hold regular operational meetings with the customer to review performance based on KPIs and identify improvements/actions.
- Proactively build relationship, communicate and update customers on issues and opportunities to sustain good working relationships.
Qualifications
- Degree in Engineering, preferably electrical or mechanical or equivalent
- At least 5-7 years of relevant experience in managing Technical Sales/ Technical Service
- Proven track record in Technical Services / Managing Corporate Key Customers
- Sound financial and operational experience to manage service contracts with strategic business acumen mindset
- Proactive drive resolution of customers issues through effective communication with the regional customers
- Excellent communication and interpersonal skills
- Willing to travel and attend to customers enquiries or resolve operational issues.
This job is for you if you possess the following Competencies:
- Production line functionality & Customer operation understanding
- System Performance
- Service Product Portfolio
- Financial Business understanding
- Contract Management, Pricing and commercial conditions
- Fundamental Selling skills
- Value based sales
Application Closing Date
31st October, 2017.
How to Apply
Interested and qualified candidates should:
Click here to apply online