GE Healthcare, we strive to see life more clearly. Our "healthymagination" vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world.
Position Title: Field Engineer (Indirect)
Job Number: 1753879
Location: IIkoyi - Lagos, Nigeria
Role Summary/Purpose:
Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.
Essential Responsibilities:
- Technical: Maintains all models specific to a modality in the assigned area..
- Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems.
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues.
- Acts to ensure satisfaction to primary customers.
- LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
- Business growth: Assists in the growth and direction of business in his/her geographic area.
- Productivity: Responsible for Warranty and PMS contract cost control.
- Administration: Responsibly completes all administration tasks on time.
- Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
- Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices.
- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Qualifications/Requirements:
- Qualified to Degree level or equivalent.
- Technical analytical skills. 2-4 years Field Services experience.
- Comprehensive knowledge of a specific modality or multi-modalities.
- Sought by others for guidance and advice.
- Profiency in English. Ability to work independently with minimum direction.
- High work standards and quality.
- Initiative and motivation. Plans and organizes work effectively.
- Excellent communications, listening and interpersonal skills.
- Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
Application Closing Date
3rd June, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online