Lorache Group - Our client, an IT and Telecommunications company, is recruiting to fill the position below:
Job Title: Customer Service Executive
Location: Lagos
Responsibilities
- First line interaction with customers.
- Ensure customer's request/ concerns are attended, documented, and reported to management.
- Create content and engaging ideas for online campaigns
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customer’s issues and follow problems through to resolution.
- Set a clear goal and deploy strategies focused towards that mission
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Maintain an orderly workflow according to priorities
Requirements
- Proven working experience as a customer service manager
- Flair for Digital communication
- Excellent knowledge of Social Media
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in related field
- 2 to 5 years in a similar profile
Application Closing Date
16th October, 2017.
How to Apply
Interested and qualified candidates should send their Applications and CV's to:
[email protected]