Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses.
We are recruiting to fill the position below:
Job Title: Engineer - Inshop Technical Support
Location: Lagos
Major Deliverable
- First line contact, providing technical assistance to all walk-in customer at Shops
- Assist in after sales device setup, installation, and configuration processes for new subscribers
- Create a positive customer experience
- Assist / guide customers to handle different hardware and software application as required
- Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices
- Liaise with device & terminals unit, for all hardware errors & related replacement cases
- Document help desk tickets/resolutions, and maintain defective device inventory list for shop
- Recognize areas & forward plans for internal improvement to the Territory Sales Manager
Function/Domain Customer Service / Technical Support Group:
- Reporting to Direct - Supervisor Technical Support Group; Functional, HOD
Qualifications
- HND/Graduate/Post Graduate qualification in Electrical/Electronics/Computer/Communication/Info Tech.
Desired Experience:
- 1 to 3 years in similar profile.
Essential Attributes:
- Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,
Desired Attributes:
- Relevant Industry Experience, been on the front desk handling customers and team.
Application Closing Date
17th November, 2017.
How to Apply
Interested and qualified candidates should send their CV's and Cover Letter indicating current and expected salary to:
[email protected]