Stanbic IBTC Bank - Effective risk management is fundamental to the business activities of the Standard Bank Group (group). While we remain committed to increasing shareholder value by developing and growing our business within our broad determined risk appetite, we are mindful of achieving this objective in line with the interests of all stakeholders.
We are recruiting to fill the above position of:
Job Title: Recoveries Officer
Job ID: 11472
Position Description
Control and manage the administration of all recoveries (in-house and outsourced matters)
Key responsibilities
- Effective management of recoveries on 180dpd & written off accounts in line with specialised recoveries strategies and after write-off strategies.
- Manage external agencies in line with approved SLAs.
- Action incoming correspondence within agreed timelines.
- Issue repossession orders as advised by relevant stakeholders.
- Maintain an accurate register of all repossessed items.
- Keep accurate records and control movement of files between the Bank and external agencies.
- Ensure written off accounts are blacklisted on all credit bureaux.
- Coordinate the asset disposal process end to end.
- Ensure file closure of irrecoverable accounts in line with approved processes.
- Ensure compliance with statutory, regulatory and SBG requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory compliance matters.
Key performance measures
- Recoveries metrics as agreed in KRAs.
- Collections rate on NPL book as agreed in KRAs.
- NPL not to exceed 10% of total book.
- Accurate capture and follow up of payment plans.
- Monthly stock checks.
- Monthly reporting on all recovery activities (in-house & outsourced).
- Incoming correspondence actioned within 48 hours.
- Annual review of closed files.
Important relationships
Internal:
- Develop and maintain working relationships with all internal stakeholders.
External:
- Excellent customer service.
- Manage and maintain relationships with external agencies to achieve desired results.
- Required Skills and Qualifications
- Knowledge, experience and personal competencies
Knowledge
- Sound knowledge of relevant statutory legislation and all legal procedures
- Sound knowledge of Bank’s products.
- Branch network knowledge.
- Minimum of a first degree in social sciences.
Required Competencies
Experience
- 6 years experience in debt collections.
Personal competencies
- Communications skills
- Conflict management skills
- Negotiation skills
- Team work and cooperation
- Good reporting skills
- Sound judgement abilities
Application Closing Date
12th June, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online