LISSE AFRICA is an adept human resource consulting with key interest in the support recruitment industry with the aim of providing support staffs that are professional, verified and well documented.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Ajah, Lagos
Job Description
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customers’ needs to achieve satisfaction
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effective, internet savvy
- OND/HND/B.Sc can apply
Work Conditions
- Work hours: 8am - 5pm
- Work days: Monday Saturday
Salary
N50,000.00
Application Closing Date
28th December, 2017.
Method of Application
Interested and qualified candidates should send their CV's to:
[email protected]