Whyte Cleon Limited is a Human Resource Outsourcing & Management Solutions provider in Nigeria with over 18 years business experience.
We are recruiting to fill the position below:
Job Title: Sales & Customer Service Executive
Location: Lagos
Job Description
- We are looking for an experienced Customer Service Executive to provide excellent customer service and to promote this idea throughout the organization.
- The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Requirements
- Proven working experience as a customer service manager or retail manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- B.Sc degree or equivalent qualification
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their CV's to:
[email protected] with "Sales & Customer Service Executive" as subject.