Pivotage Consulting - Our client, a fast-growing/reputable Logistics company, is currently seeking to grow its team by hiring experienced candidates for the position below:
Job Title: Client Service Officer
ID: LGC/1217/CSO
Location: Lagos
Responsibilities
Your responsibilities will include the following:
- Communicate effectively and build a professional relationship with carriers, shippers and internal/external customers to strive to exceed their total service expectations.
- Respond to carriers/customers to ensure critical success factors are achieved.
- Understand and complete all necessary customer specific tasks.
- Resolve customer issues.
- Manage shipments from origin to destination to ensure customer satisfaction.
- Build customer relationships and providing excellent customer service.
- Send new shipment bookings to customers.
- Manage daily emails/phone calls from customers.
- Use daily customer service report to make sure all release requirements have been met before containers arrive at final destination.
Requirements
A suitable candidate must:
- Be very detail oriented
- Be numbers oriented
- Be computer savvy and great with data entry.
- Have strong communication, both oral and written.
- Experience in a Logistics Company will be an added advantage
Application Closing Date
14th January, 2018.
How to Apply
Interested and qualified candidates should send their CV's (MS Word format) to:
[email protected] Stating the job ID as subject