Romanspage Global - Our client, due to expansion, is currently hiring for the position below:
Job Title: Customer Relationship Officer
Location: Lagos
Job Description
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries.
- Sell the company through social media, cold calls and so on.
- Monitor competition.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Perform customer verifications.
- Direct requests and unresolved issues to the designated resource.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints.
- Follow up on customer interactions.
Qualifications
- Interested candidate must possess HND/BSC degree in Business Administration, Human Resource Management or in other related fields
- The applicant should have good experience working in the same field
- Interested candidates must reside within Maryland and its environs.
- Only females can apply.
Additional Information:
- Customer Relationship skills
- Project management skills
- Ability to interact with and motivate others
- Effective verbal and written communication on all levels and both internally and externally
- Strong analytical, technical and mathematical abilities
- Self-motivated, analytical, quick learner, organized, detail-oriented, multi-tasker
- Prioritize workload and meet deadlines
- Ability to take initiative
- Proficiency in Microsoft Office Suite
- Ability to manage the additional aspects of working independently without constant direct supervision.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online