Critical Rescue International (CRI) was founded in 2001 as Nigeria’s first advanced paramedic (Emergency Medical Services) company. Over the ensuing years, we have developed a strong international reputation in the areas of health information and advice, medical assistance, primary healthcare, emergency and non-emergency medical response, benefits administration, and industrial health services.
We are recruiting to fill the position below:
Job Title: Front Desk Officer
Location: Lekki, Lagos
Reporting To: Practice Manager / COO
Department: CRI MediClinic
Overall Purpose of the Job
- Provide front-desk administrative function with focus on customer service and customer experience
- Assist in accounting duties as assigned.
Roles & Responsibilities
Follow all policies and procedures laid out by CRI and contracting company including but limited to:
- Company Policy and Procedures
- Medical Treatment Policy and Procedures
- HSE Policy and Procedures
- Operational Policy and Procedures
- Continuously review site for hazards and ways to reduce incidences of illness and injury, reporting any issues
- Responsible for handling front office reception and administration duties
- Greet visitors warmly and register guests/patients, direct guests/patients as needed
- Manage billing and payment activities for clinics
- Complete other administration duties as assigned
- Ensure appropriate stock of consumables, performing daily and monthly stock counts and reconciliation
- Assist with other duties as assigned.
Key Performance Indicators
- Continued positive client satisfaction and feedback
- Focus on customer service
- Measurable generation of income for the organization for assigned services and products
Minimum Qualifications
- Accounts/Finance Degree
- Strong customer service / administrative / accounting experience
- 1-3 years experience
- Ability to utilize various Computer Software and applications, including Email, Microsoft Office, and other Administrative Software
- Primary Focus on Customer Service
- Positive/outgoing attitude
- Ability to adapt to various roles/responsibilities
- Time management and organizational skills
- Strong attention to detail and follow-through
Application Closing Date
23rd February, 2018.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]