Hamilton Lloyd and Associates - Our client is a Quick Service Outlet chain with over 25 years of experience in providing rich pastries, Nigerian and continental dishes for the family. Due to internal expansion; they are looking to hire the services of:
Job Title: Head of Operations
Location: Lagos
Job Summary
- The Head of Operations is responsible and accountable for all operational activities of the company: Quick Service Restaurants and Outdoor catering services ensuring the delivery of increased revenues and profits by developing, marketing, financing and providing customer satisfaction at all times.
Job Responsibilities
- Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.
- Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons effectively drives sales, profits and initiatives to increase brand loyalty.
- Meets companies financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.
- Attracts patrons by developing and implementing marketing, advertising, public and community relations strategies; evaluating strategies results; identifying and tracking changing demands to maximize sales.
- Ensures the provision of quality product and customer service experience that delivers total customer satisfaction. Models and creates an environment in which the customer is always right; ensures a positive customer service experience.
- Hires and retains high quality people who demonstrate and ensure consistent customer satisfaction.
- Maintains operational services at the level necessary to meet or exceed the company standards for Quality, Service and Cleanliness.
- Ensures all employees are trained, motivated and empowered to deliver total customer satisfaction. Evaluates each employee’s ability to maintain high levels of customer satisfaction.
- Maximizes financial performance and profit.
- Ensures business and personnel practices are within the law and consistent with policies and procedures.
- Develops and executes the business plan (key elements include: fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant. Achieves results by planning, communicating, delegating and following up.
- Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.
- Controls purchases and inventory by working with the Accounts department; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.
Man Specification
- Education: A Degree in any relevant field. Related professional qualification
- Experience: Minimum of 6-8 years of related experience within the food and beverage, quick service restaurant, or consumer products industries.
- Must possess a minimum of 5 years management experience.
- Relevant experience is preferred
Required Skills and Abilities:
- Analytical attribute is essential;
- Must be able to lead multiple initiatives through completion
- Must possess good interpersonal skill
- Must have sound written and oral communication skills
- Strong people oriented leadership skills
- Excellent verbal and written communications skills,
- Sound decision making and problem solving skills
- Ability to lead and develop a high performing team.
- Cost accounting,
- Developing budgets, financial planning and strategy,
- Process improvement,
- Strategic planning,
- Customer focus,
- Managing profitability
- Quality Focused.
Application Closing Date
7th March, 2018.
How to Apply
Interested and qualified candidates should forward their CV's to:
[email protected] kindly make the subject of the mail the "Job Title".
Note: Only successful candidates will be contacted.