Nicole Sinclair Consulting - Our client in the telecoms industry, is recruiting to fill the position below:
Job Title: Customer Service/Front Desk Officer
Location: Nigeria
Summary
- We require a customer service/front office officer to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Responsibilities
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
Competency/Skill/Requirements
- At least a B.Sc in Marketing or other related field.
- 3-5+ years c, preferably from customer service field.
- Experience from the IT industry will be an added advnateg
- Knowledge of IT and telecoms industry an added advantage
- Good personal presentation and professionalism
- Good organization and prioritization skills
- Strong administrative skills
- Good verbal and written communication skills
- Confident presentation skills
- Strong interpersonal skills
- Ability to work under pressure and to strong targets
- The ability to manage own workload
- Ability to use initiative to work alone.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online