Pivotage Consulting- Our client, an award winning brand and advertising agency, is currently seeking to employ candidates to join its team of vibrant and highly creative individuals to fill the position below:
Job Title: Client Service Manager
Location: Lagos
Type: Full Time
Job Description
Your responsibilities will include the following:
- Providing regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
- Interfacing with clients to translate client and partner needs into meaningful problem statements, engagements and tangible collaboration/prototyping outcomes.
- Engaging clients with world-class client-facing skills and proven ability to engage and drive commercial outcome.
- Developing open and effective channels of communication with clients.
- Coordinating internal projects and determining the best utilization of resources to increase customer satisfaction
- Encouraging revenue growth by inspiring clients to purchase additional services
- Become the reliable point of contact for each customer that is required to establish a strong business relationship
Requirements
A suitable candidate must:
- Possess a Bachelor's Degree in Business Administration or a related field.
- Have at least 5 years’ cognate experience with at least 2 years in a managerial position.
- Have strong business acumen and program management skills.
- Have a proven record of working with clients to lead the delivery of digital products/services from ideation through to commercialization.
- Demonstrate thought leadership in digital commerce, using data driven insights and user experience to solve problems in unconventional manners.
- Have good communication and presentation skills.
- Experience in an Advertising/Marketing agency will be an added advantage.
Application Closing Date
6th March, 2018.
Method of Application
Interested and qualified candidates should send their CV's to:
[email protected] Using the role (Client Service Manager) as the subject of your application (Please ensure CV's are in MS Word format.)