SABMiller is in the beer and soft drinks business, bringing refreshment and sociability to millions of people all over the world who enjoy our drinks. We do business in a way that improves livelihoods and helps build communities. We are passionate about brewing and have a long tradition of craftsmanship, making superb beer from high quality natural ingredients.
We are recruiting to fill the position below:
Job Title: Distribution Manager - Sagamu Plant
Reference Number: ABI069
Location: Lagos
Type: Permanent
Job Description
Amongst other duties, the job holder will;
- Enhanced customer service:
- Implement DPO delivery pillar and adherence to safety standards; Identify critical task and develop SOP's; Tracking of all PI's and KPI's, main focus on sustainable KPI's; Daily driver meetings adherence to driver safety and productivity;
- All Customer DSP’s negotiated, agreed and communicated; Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service Package)
- Feedback on all customer comments, queries and suggestions within the CRM service level agreement and facilitate on-going driver and customer service training for new and existing drivers
- Tracking planed vs Actual km and time , action plans developed and implemented; Accountable for new customer take-on process in-trade including customer induction
- Load plan execution:
- Day to day management of customers related delivery queries or complaints; Root cause analysis of queries and complaints conducted to prevent recurrence
- Ensure drivers adhere to offloading standards and maintain customer service levels as per SOP's and ensure Driver and Crew image is maintained in-trade
- Drive productivity:
- Conduct weekly Driver debriefing and key performance indicator review
- Carry out in-trade Owner Driver standard verification
- Explore and quantify opportunities to convert Customers to less expensive delivery modes
- Existing delivery modes optimised and Master Data verified for accuracy
- Critical matric completed and identification of critical task done
- Financial management:
- Develops and manages budgets and forecasts for resourcing
- Controls expenditure against budgets and forecasts
- Authorises expenditure and ensure adherence to the Procurement to Payment policy
- Monthly financial performance analysed and necessary plans put in place to correct if required
- Daily Fuel management
Requirements
The occupant of this position should possess:
- Relevant bachelor's degree, preferably in Supply Chain and/or Logistics or related field
- Minimum of 2-years’ experience in a customer service role within an FMCG Supply Chain and or Logistics
- Knowledge of customer service principles
- Excellent self-management and planning skills
Key competencies and attributes:
- Advanced proficiency in Microsoft Office
- Valid Driver’s Licence
- Strives for customer service excellence
- Demonstrates reliability and initiative
- Good interpersonal skills / builds good relationships
- Ability to work under pressure
- Verbal ability and communication skills
- Strong achievement orientation
- Ability to adapt to change effectively
- Strives for continuous improvement
- Analytical skills; Organises information and ability to analyse trends
- Synthesises and combines innovative ways of doing things
- Demonstrates appropriate levels of assertiveness
- Good decision making skills
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should
:
Click here to apply online