S&S Hotels and Suites, remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel.
We are recruiting to fill the position below:
Job Title: General Manager
Location: Lagos
Job Description
- In the role of hotel manager you would be responsible for the day-to-day management of a hotel and its staff.
- You would have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
- In larger hotels, managers often have a specific remit (guest services, accounting, marketing) and make up a general management team.
- While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.
Duties/Responsibilities
Managerial duties vary depending on the size and type of hotel, but will include:
- Planning and organising accommodation, catering and other hotel services;
- Promoting and marketing the business;
- Panaging budgets and financial plans as well as controlling expenditure;
- Maintaining statistical and financial records;
- Setting and achieving sales and profit targets;
- Analysing sales figures and devising marketing and revenue management strategies;
- Recruiting, training and monitoring staff;
- Planning work schedules for individuals and teams;
- Meeting and greeting customers;
- Dealing with customer complaints and comments;
- Addressing problems and troubleshooting;
- Ensuring events and conferences run smoothly;
- Supervising maintenance, supplies, renovations and furnishings;
- Dealing with contractors and suppliers;
- Ensuring security is effective;
- Carrying out inspections of property and services;
- Ensuring compliance with licensing laws, health and safety and other statutory regulations.
Qualifications/Requirements
Applicants with an HND or degree in the following disciplines may apply:
- Business with Languages;
- Business or Management;
- Hotel and Hospitality Management;
- Travel, Tourism or Leisure Studies.
Skills:
You will need to have:
- A friendly personality and a genuine desire to help and please others;
- The ability to think clearly and make quick decisions;
- Numeracy and logistical planning skills;
- A professional manner and a calm, rational approach in hectic situations;
- The ability to balance customer and business priorities;
- Flexibility and a 'can do' mentality;
- Energy and patience;
- Excellent communication and interpersonal skills, especially when dealing with speakers of other languages.
Application Closing Date
30th March, 2018.
Method of Application
Interested and qualified candidates should send their Cover Note and CV's to:
[email protected]
Note: Only shortlisted candidates would be contacted