Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.
We are recruiting to fill the position below:
Job Title: Head of Academy
Location: Lagos
Line of Reporting: MD/CEO
Job Duties and Responsibilities
General:
- Manage Grow, develop & manage all units in the Academy: Instructor Led Training, e- learning, Recruitment - for external clients.
- Ensure appropriate competencies & build team for optimal effectiveness & productivity.
- Ensure attainment of financial & non-financial targets.
- Ensure excellent customer knowledge, care (CRM) & value delivery.
- Ensure development & delivery of proactive market changing initiatives & offerings.
- Knowledge of market trends, competitor activities, Academy’s positioning & offerings & respond appropriately.
- Ensure development & growth of formalized loyalty programs.
- Ensure the active engagement of strategic value adding partnerships and collaboration.
- Ensure effective use of value-adding technology-enabled tools.
- Grow the Academy brand & position optimally across West Africa.
- Position the Academy as the Industry’s trusted learning & resourcing advisor.
- Deliver distinctive value.
For each Unit ILT:
- Ensure an annual calendar of courses that is relevant & appealing to the market, effectively priced & optimally publicized.
- Ensure a strong faculty of facilitators with no single point of failure: ensure effective development & required availability.
- Ensure excellent course delivery, ambiance, service & experience.
- Ensure excellent passing scores for examined courses.
- Ensure excellent & well-balanced partner TOR & management to attain the cost-effective high-quality materials & other inputs & position the Firm as the preferred partner with our partners.
Recruitment:
- Ensure development of well profiled high-quality database of IT & Project Management skills.
- Ensure excellent turnaround time & high success rate (>80%) of recruitment /outsourcing briefs.
- Ensure effective liaison & leverage of recruits.
- Ensure effective management of outsourced staff.
E-learning:
- Ensure the development of timely high-quality cutting-edge offerings.
- Ensure excellent creative input, attention to detail & functional outputs.
Key Result Areas
- Acquisition of new clients.
- Effective management of teams.
- Excellent creative input, attention to detail & functional outputs.
- Development of timely high-quality cutting-edge offerings.
Key Performance Indicators
- Satisfied/delighted customers – internal and external (apparent through positive formal/informal client feedback, prompt payment, repeat business).
- Effective opportunity identification and follow through.
- Superior (Prompt effective and value adding) development & delivery of new concepts, products, services.
- Meet or exceed agreed budget.
Job Specification
Education Qualification:
Professional Qualification:
- IT Professional Certifications, Project Management Certifications,
Experience:
- Previous experience in a similar role, and a minimum of ten years of working experience
Key Skills/Competencies Required
Required Competencies:
- Demonstrable experience of working with clients in a business context supporting them in the use of learning technologies and blended learning, and comfortable advising on the use of technologies such as Learning Management Systems.
- Sound understanding of good learning design and the management of learning, and the difference that great learning & development can make to a business.
- Confident with customers, and confident working with senior stakeholders at a strategic level.
Functional /Technical:
- Strong presentation skills.
- Negotiation/Closing skills.
- Identification of customer needs and challenges.
- Meeting targets.
- Strong analytical skills.
- Organizational skills.
Supervisory:
- Ability to manage a team.
- Good team player.
- Good project and time management skills.
Behavioral:
- Good interpersonal skills.
- Ability to negotiate and persuade.
- Plenty of initiative.
- Leadership skills.
- Attention to detail.
- Creativity.
Salary
Application Closing Date
3pm, 12th March, 2018.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]
Note: Any application received after this time will be automatically rejected.